RETURN POLICY

AND ALL OF THE EXCITING DETAILS

 

OVERVIEW


We strive to make the buying of our products and any need to return them an easy hassle-free experience for our customers. However, there are certain things we simply can and cannot do. Please click each white ‘section bar’ below to read the corresponding details.

 
 

The best way to contact Ranger Proof is through email. That way, there is a record of your communication and we are sure not to lose it.

ffl@rangerproof.com : for transfers and dealer information exchange
info@rangerproof.com : for general product inquiries
sales@rangerproof.com: for all other inquiries

A Twenty percent (20%) cancellation fee on the total sale amount for any cancelled orders.
We do not accept deposits. All orders must be paid in full before we consider the order active.
All Ranger Proof Arms products carry a 100% satisfaction guarantee against defects in original materials and workmanship. If your RPA product shows evidence of such defects, we will make every accommodation to fix, repair, or replace your product in the most expeditious manner possible. RPA does not warranty products or damage caused to our products by the correct or incorrect installation of other manufacturer’s products. Be sure to retain your paid invoice as proof of purchase date when making a claim.    Excluded are barrels, barrel extension, extractor, buffer spring which are normal wear items.  We will offer you a discounted rate to replace wear items as a returning customer.
All sales final for all weapons. Per BATFE, returned firearms must be shipped to our FFL address and must be returned to the physical address from which it came. We will email a FedEx return label with an RMA number tied to the invoice number. Customers can contact us by email or phone to set up the return.
BATFE controlled items will be shipped to your local FFL for mail order purchases which you are NOT picking up in our shop. We accept payment in the form of Money Order, Personal & Company Checks (please allow minimum 5 days to clear). We accept MasterCard, Visa, Discover and American Express. There is no additional charge for using credit cards when ordering from our website or phone in orders. All weapons must be paid in full prior to shipment to your local FFL. It is your responsibility to arrange and negotiate the terms with your local dealer regarding transfer fee and your NICS application process in your local area. It is your responsibility to know and understand your local gun laws. Ask your local dealer about gun laws and in addition perform your own independent research to have a complete understanding. It is your responsibility to make sure your local dealer emails a copy of their FFL to ffl@rangerproof.com.
Many suppliers have change order fees. You are responsible for any fees or charges that are due a change to your order after your order is placed by Ranger Proof Arms with the supplier. We will make every effort to accommodate changes, but when they cost us money to make, they cost you money. Make sure you double check your order before you pull the purchase trigger. In addition, all rifle change orders are $25.00. Change orders include, but are not limited to, rifle configuration modifications and/or product code changes. As an example, if you place an order for a rifle and you decide you want a different rifle instead, it costs $25.00 to change the order. If you place an order for a rifle and another rifle arrives and is available in stock and you decide you want that rifle instead, it costs $25.00 to change the order. Not including gunsmith fees, if you want modifications to the configuration of the rifle, it costs $25.00 to change the order. Change orders take time and require paperwork and accounting changes in QuickBooks and the website orders pages, etc. Please make sure you order the rifle you really want and stick with it, otherwise the fee is triggered.
Currently Ranger Proof Arms uses FEDEX and the USPS to process shipment for orders. We typically use the USPS for smaller, non BATFE controlled items.


No COD, all orders must be fully paid before shipment.
No layaway sales, we are a manufacturing company, not a bank.
Please make check payable to: “Ranger Proof Arms” and contact us for the address.

Please include all contact information and detail on your order. By necessity we will wait until the check clears our bank prior to shipping any product out.

Mail payment with tracking is strongly advised and encouraged! It is advised to send your payment via registered mail with tracking and signature required for delivery. Tracking your payment through the USPS, UPS or FedEx will give you valuable information as to the status of your payment while in route. In addition, it will save you time in sending emails and making telephone calls to check if a payment has been received. Speed of mail is up to your discretion, the faster we receive payment and a copy of your dealer’s FFL, the faster we are able to ship your purchase. Protect yourself, it is a little more money in postage, but tracking features such as “Signature Required” and “Return Receipt Requested,” offer piece of mind that your payment reached its destination safe and sound and in a timely manner.

Find out more information about your local, state and federal gun laws, check the NRA-ILA website. Ignorance of the law is no excuse. Ask your local dealer about gun laws in your area and in addition perform your own independent research to have a complete understanding. “Trust, but verify.” – Ronald Reagan
We will not sell to individuals who are prohibited by law from obtaining a firearm. We will not ship to locations that prohibit the possession or ownership of certain firearms or firearm configurations. If you live in a state that bans the firearms we make, we will not take your order. We will not ship to DPO locations. We will not export.
There are some products that do require Ranger Proof Arms to have a Federal Firearms License (FFL) on file in order to ship. These items have a serial number stamped on them and are regulated by the BATFE. Regulated items are complete firearms, serialized receivers/frames, actions, and suppressors.

It is your responsibility to comply with all federal, state, and local laws regarding FFL items in your area.

  1. If you have an FFL and place an order for one of these items we will need to have a clear signed copy of your current FFL. If we do not have a clear signed copy of your current FFL the order will remain on hold until we can obtain a clear signed copy by email, or mail.  Once the information is received and/or verified the order will be processed and shipped.

 

  1. If you do not have an FFL you will need to locate a FFL holder in your area, typically a gun store, gunsmith, pawn shop or similar businesses.  If you don’t know an FFL holder in your area, or you can’t find one, contact us at info@rangerproof.com and we can help you locate an FFL holder. 

 

You will then contact the FFL holder to arrange a transfer of the FFL required item you wish to order, or have already ordered.  FFL holders often charge a fee for performing transfers.  FFL holders may email a PDF version of their clear, signed FFL to Ranger Proof Arms, LLC at ffl@Rangerproof.com.  If they are unable to use email to do this step via email, feel free to email us and we will help arrange it with your local FFL holder.

 

Ranger Proof Arms, LLC will need verbal or written permission from the FFL holder for you to use their FFL for the transfer. Make sure that the FFL holder references your name and Ranger Proof Arms, LLC order number and/or customer account number if you know them. Once we have a clear signed copy of the FFL holder’s current FFL and we get it associated with your order, the order will be processed and shipped to the address listed on the FFL.
Ranger Proof Arms, LLC ships FFL required items by FedEx shipping methods and USPS Priority Mail.  It is the responsibility of the customer to pay the processing fees such as shipping and Acknowledgement of Delivery fee (Adult Signature Required).  The adult recipient must be at least 21 years old.

In addition to the Mail Order sales terms, sales of class 3 items are controlled and regulated by the BATFE, NFA Branch. All sales and ultimate transfer and possession to corporations and or individuals must be done in person and in accordance to BATFE rules and regulations. Ranger Proof Arms will only sell and transfer Class 3 items to dealers with a valid SOT (Special Occupancy Tax) on file. It is your responsibility to know the BATFE NFA laws if you purchase a non-serialized assembly, such as an upper that is shorter than 16” in barrel length. No Class 3 item will be shipped until paid in full. Shipment of any Class 3 item will not take effect until documentation reflecting your local dealer’s current FFL & SOT information is obtained and BATFE, NFA Branch has approved the transfer. Your local in-state Class 3 dealer will know what these documents consist of. Documentation may be emailed to ffl@rangerproof.com and will be electronically verified by our staff and by phone with your dealer. Please include all local contact information for your dealer. BATFE, NFA Branch taxes, paperwork fees, etc. is a matter to be negotiated with your local dealer and not a part of your purchase from Ranger Proof Arms. Purchase of a Class 3 item does not give you the right of possession of the Class 3 item you purchase. Conveyance of the Class 3 item and your ultimate approved possession is only possible when you complete the above described application and payment of tax procedure with your local in state dealer and are approved by the BATFE, NFA Branch.

 

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